What is the best action when a patient does not understand health information?

• A. Force consent
• B. Use plain language, teach-back method, and provide written materials at an appropriate reading level
• C. Refuse treatment
• D. Use jargon

Answer: (B)

When a patient doesn’t understand health information, the priority is clear, patient-centered communication. Use plain language—avoid medical jargon, explain terms in everyday words, and keep sentences simple. Then verify understanding with the teach-back method: ask the patient to restate in their own words what was explained, so you can identify and address any remaining gaps. Provide written materials at an appropriate reading level, and include visuals or summaries they can review later. This approach supports informed consent, safety, and better adherence, while respecting the patient’s autonomy. Forcing consent or refusing treatment don’t address understanding, and using jargon makes comprehension worse.