Which practices support health literacy when giving patient information?

• A. Shortened appointment times
• B. Skip consent
• C. Use plain language and visuals
• D. Use medical jargon

Answer: (C)

Health information is understood best when it is communicated in plain language and with visuals. Using plain language means choosing simple words, short sentences, and concrete descriptions rather than medical jargon, which reduces cognitive load and makes instructions easier to follow. Pairing that with visuals—like diagrams, icons, or illustrated step-by-step guides—helps people grasp concepts quickly, improves recall, and supports correct action, even when health literacy is limited or language barriers exist. This approach also supports informed decisions and patient engagement, because patients can accurately understand what is being explained and what choices they have.

Shortening appointment times can hinder understanding by reducing opportunities for questions. Skipping consent bypasses an essential ethical and legal safeguard. Using medical jargon tends to confuse patients rather than aid understanding.